FAQs
Frequently Asked Questions
Here you can find most asked questions and our answers for each one. Pease for further information or inquiry contact our support team on the contact us page.
Orders & Shipping
1. Where do you ship, and how long does it take?
We ship worldwide! Shipping times vary by destination. Standard shipping typically takes 5-7 business days, while express options are available for faster delivery. International orders may take longer due to customs processing.
2. How much does shipping cost?
Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free shipping on select orders, and rates are reduced for larger purchases.
3. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and instructions on how to track your shipment. You can also track your order directly from your account on our website.
Products & Availability
4. Are all LOOK IN COUTURE items made to order?
Our couture items, including bridal and evening wear, are made to order to ensure perfect fit and quality. Ready-to-wear collections and multi-brand items are available in limited quantities and may vary by season.
5. How can I find the right size?
Our size guide, available on each product page, offers measurements and tips to help you select the right fit. If you need further assistance, our Customer Care team is happy to help.
Customization & Couture Services
6. Can I customize a bridal or evening dress?
Yes, we offer customization services for our bridal and couture dresses. Contact us to discuss details, including fabric choices, alterations, and custom measurements.
7. How do I book a consultation for a bespoke piece?
You can request a consultation by contacting our Personal Shopper service or through our B2B inquiries page. We offer virtual consultations and in-person appointments based on availability.
Returns & Exchanges
8. What is your return policy?
We accept returns on ready-to-wear items in original, unworn condition within 14 days of delivery. Due to the made-to-order nature, couture and bridal items are non-refundable. Visit our Returns & Exchanges page for more details.
9. How do I initiate a return?
To start a return, please contact our Customer Care team with your order number and the reason for your return. We will guide you through the process and provide a return shipping label if applicable.
B2B & Wholesale Inquiries
10. How can I become a LOOK IN COUTURE retailer?
We’re always looking to partner with exclusive boutiques and retailers. If you're interested in carrying LOOK IN COUTURE, visit our B2B Wholesale page for more information or contact us directly to discuss opportunities.
11. Are there minimum order requirements for wholesale?
Yes, minimum order quantities apply for wholesale purchases. Contact our B2B team for more details on order requirements, pricing, and exclusive offerings.
Account & Website
12. Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save items to your wish list, and access special offers.
13. How can I reset my password?
If you’ve forgotten your password, click “Forgot Password” on the login page, and we’ll send instructions to reset it.
Other Questions
14. How can I contact Customer Care?
You can reach us by email at support@lookincouture.com or via our contact page. Our team is available to assist with any inquiries from Monday to Friday, 9 AM - 6 PM (local time).
15. Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website and make a perfect gift for fashion lovers. Gift cards are redeemable online for all collections and do not expire.
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Further Questions concerning the our Brand Group:
1. What is the essence of LOOK IN COUTURE’s collections?
LOOK IN COUTURE blends timeless elegance with modern sophistication. From our exclusive bridal and evening couture to our accessible ready-to-wear collections, each piece is crafted to offer women a unique blend of luxury and everyday versatility.
2. How can I explore custom design options with LOOK IN COUTURE?
Our team specializes in creating bespoke bridal and couture pieces tailored to your vision. Whether it’s a one-of-a-kind wedding dress or an exclusive evening gown, we welcome you to arrange a consultation. Contact us via our website to begin your personalized design experience.
3. What makes LOOK IN COUTURE’s concept store special?
Our Beirut concept store offers a curated selection of ready-to-wear collections, lifestyle pieces, and home décor, blending luxury and affordability. It’s designed for the modern woman who appreciates both accessible elegance and high-end couture, offering a mix of LOOK IN COUTURE’s own creations alongside select multi-brand pieces.
4. Can I shop LOOK IN COUTURE online?
Yes! Our online store allows you to conveniently browse and purchase our ready-to-wear and lifestyle collections, no matter where you are. For our couture and bridal collections, we recommend scheduling a guided appointment with our designer (either in Beirut, Paris or through google meet).
5. How does LOOK IN COUTURE support sustainability?
Sustainability is central to our philosophy. We prioritize responsible sourcing, ethical production, and timeless designs, ensuring that every collection reflects our commitment to both quality and the planet.
6. How do I book an appointment at the Beirut showroom?
To experience our bridal or couture collections in a private setting, please reach out through our Contact Us page or call our showroom. We’re here to provide personalized fittings and consultations to suit your unique needs.
8. Do you offer international shipping?
Absolutely. We ship worldwide to bring LOOK IN COUTURE to your doorstep. Shipping fees and delivery times will vary based on your location and can be confirmed during checkout.
9. What are your shipping times?
Shipping times depend on your location and the type of product ordered. Typically, international orders will arrive within 7-14 business days. For local orders, shipping times range between 3-5 business days. Please note that custom or made-to-order items may take longer (contact our team for full information).
10. What is your return policy?
We accept returns for most ready-to-wear items within 14 days of receipt, provided they are in their original condition with tags still attached. Unfortunately, we do not accept returns for bridal and custom-made designs due to their personalized nature. For returns, please visit our Returns & Exchanges page for more details.
11. What if my item is not eligible for return?
Bridal and custom-made items are final sale and cannot be returned or exchanged. Please ensure that your selections are finalized before purchase. If you have any concerns, we encourage you to contact us for further assistance or to discuss customization details.
12. I’m a boutique interested in LOOK IN COUTURE. How can I inquire about partnerships?
We’re delighted to connect with boutiques that align with our values and aesthetic. For partnership inquiries, please contact our B2B team via our Contact Us page or email us directly. We look forward to exploring how we can work together.
13. How can I stay updated on new collections and exclusive events?
To stay informed about our latest collections, special events, and exclusive offers, subscribe to our newsletter and follow us on social media. You’ll receive curated updates and insider access to all things LOOK IN COUTURE.
14. Showroom & Concept Store
LOOK IN COUTURE’s Beirut location houses both our exclusive showroom and our concept store, each crafted to meet distinct client needs. Our showroom is available by appointment and specializes in bridal, evening couture, and private customization services. The concept store offers a blend of ready-to-wear, lifestyle items, and home décor. Additionally, our Paris showroom serves our international clients, providing a dedicated space for collaboration, private showings, and pop-up events during key fashion dates.