Frequently Asked Questions

We ship worldwide using DHL, UPS, and FedEx, ensuring secure and efficient delivery. Shipping times vary by destination. Standard shipping typically takes 5-7 business days, while express options are available for faster delivery. International orders may take longer due to customs processing.

Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free shipping on select orders, and rates are reduced for larger purchases.

Once your order ships, you'll receive an email with a tracking number and instructions on how to track your shipment. You can also track your order directly from your account on our website.

Shipping times depend on your location and the type of product ordered. Typically, international orders will arrive within 7-14 business days. For local orders, shipping times range between 3-5 business days. Please note that custom or made-to-order items may take longer (contact our team for full information).

Import duties and taxes are not included in our prices and are the responsibility of the customer. These charges vary by country and will be collected by the shipping carrier upon delivery. For specific information about potential fees, please consult your local customs office.

Our couture items, including bridal and evening wear, are made to order to ensure perfect fit and quality. Ready-to-wear collections and multi-brand items are available in limited quantities and may vary by season.

Our size guide, available on each product page, offers measurements and tips to help you select the right fit. If you need further assistance, our Customer Care team is happy to help.

LOOK IN COUTURE blends timeless elegance with modern sophistication. From our exclusive bridal and evening couture to our accessible ready-to-wear collections, each piece is crafted to offer women a unique blend of luxury and everyday versatility.

Yes, we believe luxury fashion should be accessible to all body types. Our ready-to-wear collections are available in a range of sizes, and our made-to-order and bespoke services ensure a perfect fit regardless of your measurements. Please contact our team for specific size inquiries.

Yes, we offer customization services for our bridal and couture dresses. Contact us to discuss details, including fabric choices, alterations, and custom measurements.

You can request a consultation by contacting our Personal Shopper service or through our B2B inquiries page. We offer virtual consultations and in-person appointments based on availability.

Our team specializes in creating bespoke bridal and couture pieces tailored to your vision. Whether it's a one-of-a-kind wedding dress or an exclusive evening gown, we welcome you to arrange a consultation. Contact us via our website to begin your personalized design experience.

Absolutely! We specialize in intricate embroidery, cultural motifs, Arabesque calligraphy & ornaments, and unique personalization to make your dress truly one of a kind.

Yes, we offer fabric swatch services for both our ready-to-wear and couture collections. For bespoke consultations, you'll have the opportunity to view and feel our extensive fabric library in person. For virtual consultations, we can send selected swatches to your location.

We recommend allowing:

• 3-6 months for Bespoke Bridal Orders (fully custom designs).
• 1-3 months for Made-to-Order Dresses from our collections.
• Orders required within 1 month or less are considered Express Orders. For express inquiries, please contact us in advance to confirm availability before scheduling an appointment.

• Bespoke: A fully custom design process where your dress is created from scratch. You will work closely with our designer, Zein Mohamad, to select fabrics, silhouettes, embroidery details, and unique design elements.
• Made-to-Order: A selection from our existing collections, tailored to your measurements, with optional modifications.

• Made-to-Order Bridal Dresses: Start from USD/EURO 2,500.
• Bespoke Bridal Dresses: Start from USD/EURO 5,500 and vary depending on design complexity, fabric choices, and craftsmanship.

Your exclusive one-on-one consultation includes:

• Design Sketch & Concept Meeting – Discuss your vision with Zein Mohamad.
• Fabric & Embellishment Selection – Explore luxurious textiles, lace, and hand-embroidery details.
• Measurements & Fittings – Multiple fittings to ensure a perfect fit.
• 3D Model & Fabric Samples – Receive a visual preview of your dress in augmented reality, along with fabric swatches.

Each piece comes with specific care instructions. Generally, our couture and delicate pieces should be professionally dry cleaned by specialists experienced with luxury garments. Our ready-to-wear items may have different care requirements based on their materials.

Yes, we provide alteration services for all LOOK IN COUTURE pieces, whether recently purchased or from previous collections. For repairs, we assess each case individually to ensure we can restore your garment to its original quality. Please contact our customer service team to arrange these services.

We recommend storing couture pieces in a cool, dry place away from direct sunlight. Bridal gowns and evening dresses should be hung on padded hangers or stored flat in acid-free tissue paper. For long-term storage, we offer professional preservation services to maintain your garment's beauty for years to come.

We accept returns on ready-to-wear items in original, unworn condition within 30 days of delivery. Due to the made-to-order nature, couture and bridal items are non-refundable. Visit our Returns & Exchanges page for more details.

To start a return, please contact our Customer Care team with your order number and the reason for your return. We will guide you through the process and provide a return shipping label if applicable.

Bridal and custom-made items are final sale and cannot be returned or exchanged. Please ensure that your selections are finalized before purchase. If you have any concerns, we encourage you to contact us for further assistance.

We're always looking to partner with exclusive boutiques and retailers. If you're interested in carrying LOOK IN COUTURE, visit our B2B Wholesale page for more information or contact us directly to discuss opportunities.

Yes, minimum order quantities apply for wholesale purchases. Contact our B2B team for more details on order requirements, pricing, and exclusive offerings.

Yes, we provide comprehensive marketing support for our retail partners, including high-resolution images, lookbooks, brand guidelines, and product descriptions. These materials help ensure consistent brand representation across all sales channels.

Our Textile Studio offers a range of services including custom fabric printing, embroidery design, textile development, and material sourcing. We work with both individual clients and businesses to create unique textiles for various applications.

Minimum order quantities vary depending on the type of textile service requested. For custom prints, our minimums typically start at 5 meters. For more complex developments or embroideries, please contact our Textile Studio for specific requirements.

Yes, our Textile Studio can transform your designs into custom prints on a variety of base fabrics. We accept digital files in various formats and can assist with color matching and pattern repeats to ensure your vision is perfectly executed.

Sustainability is central to our philosophy. We prioritize responsible sourcing, ethical production, and timeless designs, ensuring that every collection reflects our commitment to both quality and the planet.

Yes, all LOOK IN COUTURE pieces are ethically produced in our own ateliers where we ensure fair wages, safe working conditions, and appropriate working hours. We maintain direct oversight of our production process to uphold our ethical standards.

We continuously expand our range of sustainable materials, including organic fabrics, responsibly-sourced natural fibers, and innovative eco-friendly textiles. Our commitment to quality naturally aligns with sustainability, as we create garments designed to last rather than contribute to fast fashion waste.