Shipping & Returns
Everything you need to know about our shipping policies and return process for LOOK IN COUTURE products.
Shipping & Delivery Policy
Shipping Costs
Shipping costs vary based on your location. The exact shipping fee will be displayed at checkout before completing your order.
We offer worldwide shipping to most countries, with expedited options available for select locations.
Order Processing & Delivery Timeline
Order Processing & Payment Verification
- All orders are subject to manual credit card verification, which may delay processing by up to 2 business days.
- To avoid delays, we recommend using PayPal, a secure and fast payment method.
- We accept all major credit cards for international orders, but additional information may be required to verify your payment.
International Shipping & Customs Fees
Before placing an order, please contact us to confirm if we can ship a particular dress to your country.
Whether shipping is free or paid, you are responsible for any customs duties and taxes imposed by your country's authorities. These fees are not associated with LOOK IN COUTURE and are collected by the destination country.
Delivery times for international orders typically range from 5-14 business days, depending on your location and customs processing.
Returns & Exchanges
Return Policy
We offer a 30-day return policy on all Ready-to-Wear items. However, the following items cannot be returned or refunded:
- Made-to-Order items
- Bespoke pieces
- On-offer, Sale, or Sample Sale items
If your order is eligible for a return, you must request a return within 30 days of receiving your item.
Return Window
Days from receipt of your order to request a return
Return Requirements
To qualify for a return, items must meet the following requirements:
Original Condition
Items must be unused and unwashed, in the same condition you received them.
All Tags Attached
All original tags must still be attached to the garment.
Hygiene Seals Intact
If applicable, hygiene seals must remain intact and unbroken.
Original Packaging
Items must be returned in their original packaging.
Non-Returnable Items
Return Process
Return Request Form
Frequently Asked Questions
How long does shipping take?
Domestic shipping typically takes 3-5 business days after order processing. International shipping can take 5-14 business days, depending on your location and customs processing times.
Do you ship internationally?
Yes, we ship to most countries worldwide. However, some restrictions may apply for certain locations. Please contact us before placing an order if you're unsure about shipping to your country.
Can I return sale items?
No, items purchased on sale, during sample sales, or marked as final sale cannot be returned or exchanged.
How do I track my order?
Once your order ships, you will receive a confirmation email with tracking information. You can use this tracking number to monitor your package's journey to your doorstep.
How long does the return process take?
Once we receive your returned item(s), it typically takes 5-7 business days to process the return and issue a refund. The refund may take an additional 3-5 business days to appear in your account, depending on your payment provider.
Do I have to pay for return shipping?
Yes, customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Can I exchange an item instead of returning it?
Yes, exchanges are available for Ready-to-Wear items within the 30-day return window. Please indicate your exchange preference in the return form, specifying the desired size or color.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will arrange for a return or replacement at no additional cost to you.
Need Additional Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges.
Contact UsEmail: info@lookincouture.com
Response Time: Within 24-48 hours